Welcome to Support Services

  • Helpdesk Logo

    Waco ISD Support Services provides a single point of contact for technology support to all the district’s campus and administrative locations. We are here to communicate, educate, encourage and empower staff to understand and use technology in their work and their classroom.

     

    Support Services Technicians perform the following

    • Install, troubleshoot, and repair computer and printer hardware
    • Install, troubleshoot and maintain software
    • Make recommendations and provide standardized purchase information for hardware and software
    • Troubleshoot video projectors, scanners, and document cameras
  • Contact Us

    • 112 South 6th Street
    • 7:30 A.M. - 5:00 P.M., Monday through Friday
    • 254-755-9599
    • helpdesk@wacoisd.org

Joseph Jacobs

  • Joseph Jacobs

        Support Services Supervisor

        Supervise Field and Helpdesk Technicians

        Manage District Hardware and Software

        Recommend District Technology Standards

        Provide Pricing for Technology Equipment

     

Stacy Felkner

  •  Stacy Felkner    

       Field Technician

       Crestview

       Hillcrest

       Lake Air

       Waco High

Steve Briggs

  •  Steve Briggs   Field Technician

       Parkdale

       Tennyson/Atlas

       Mountainview

       GWAHCA

       Challenge/PD/North

       Maintenace

Brian Gamboa

  •  B Gamboa   

       Field Technician

       Bells Hill

       Provident Heights

       Dean Highland

       Brook Ave.

       West Ave.

Monica McCormick

  •  McCormick    

       Field Technician

       Cesar Chavez

       Indian Spring

       South Waco

       Kendrick

       Athletics

Tim Rott

  •  Tim Rott           

       Field Technician

       University

       Alta Vista

       KACE System Admin   

     

Haniel Serrato

  •  Haniel Serrato   Field Technician

       GWAMA

       G.W. Carver

       J.H. Hines

       Wiley

       Cedar Ridge

       Brazos

John Pavlik

  •  John Pavlik    

      Help Desk Technician

      Help Desk

      Admin

      CNS/Bus/Warehouse

      Tech Website