Welcome to Support Services

  • Helpdesk Logo

    Waco ISD Support Services provides a single point of contact for technology support to all the district’s campus and administrative locations. We are here to communicate, educate, encourage and empower staff to understand and use technology in their work and their classroom.

     

    Support Services Technicians perform the following

    • Install, troubleshoot, and repair computer and printer hardware
    • Install, troubleshoot and maintain software
    • Make recommendations and provide standardized purchase information for hardware and software
    • Troubleshoot video projectors, scanners, and document cameras
  • Contact Us

    • 112 South 6th Street
    • 7:30 A.M. - 5:00 P.M., Monday through Friday
    • Ext. 2308
    • helpdesk@wacoisd.org

Joseph Jacobs

  • Joseph Jacobs

        Support Services Supervisor

        Supervise Field and Helpdesk Technicians

        Manage District Hardware and Software

        Recommend District Technology Standards

        Provide Pricing for Technology Equipment

     

  •  Stacy Felkner

      Brian Gamboa 

    Stacy Felkner Field Technician:

     Crestview 

     Hillcrest

     LakeAir

     Waco High

    Brian GamboaField Technician:

     Bells Hill

     Provident Heights

     Dean Highland

     Brooke Ave.

     West Ave.

     

    JT Reavis

      
      Mason Weadock
     

    Steve Briggs Field Technician:

     Parkdale

     Tennyson/Atlas

     Mountainview

     GWAHCA

     Challenge/PD/North Waco

     Maintenance

     

    Brian Gamboa Field Technician:

     

      Julie Norton  Kathy Hill 
     

    No Photo Field Technician:

     University

     Alta Vista

     

     

    Kathy Hill Field Technician:

     GWAMA

     G.W. Carver

     J.H. Hines

     Wiley

     Cedar Ridge

     Brazos

      Brandon Lee  
     

    No Photo Helpdesk Technician:

     Help Desk

     Admin

     CNS/Bus/Warehouse

     Tech Website