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Compliment and Complaint Process

Your Feedback is Important to Us

 

It is the policy of the Waco ISD Police Department that allegations of employee misconduct or criticism of services initiated by a citizen or a member of the department be thoroughly investigated and promptly adjudicated. The proper relationship between the police and our community is built upon confidence and trust. Therefore, it is essential we provide a method to role model complimentary actions while also ensuring complaints are properly handled.

The Waco ISD Police Department uses recognized and accepted investigative techniques to conduct impartial complaint investigations. We are committed to maintaining an image of fairness and objectivity.

For steps on how to file a complaint, please see our feedback brochure or contact the WISD Police Department by phone at (254) 752-0858, by e-mail at  wisd_police_department@wacoisd.org. You may also visit us in person at the Police Department located at 2015 Alexander Avenue.

Waco ISD also offers its Lead from the Heart award for staff who provide exemplary service. If you encounter an officer that provides an exceptional customer service experience, please nominate the officer on this quick form.